Key contacts for making a complaint
Health service contacts
Great Western Hospital
Patient Advice and Liaison Service (PALS)
Great Western Hospitals NHS Foundation Trust
Marlborough Road
Swindon
SN3 6BB
Email: gwh.pals@nhs.net
Telephone: 01793 604031
Opening hours: 9am-5pm Monday-Friday.
Royal United Hospital
Patient Advice and Liaison Service (PALS)
Royal United Hospitals Bath NHS Foundation Trust
Combe Park
Bath
BA1 3NG
Email: ruh-tr.PALS@nhs.net
Telephone: 01225 825656 and 01225 826319
Opening hours: 10am-3pm Monday to Friday.
Salisbury District Hospital
Customer Care Team
Salisbury District Hospital
Salisbury
SP2 8BJ
Email: customercare@salisbury.nhs.uk
Telephone: 0800 374 208
Opening hours: 8.30am-4.30pm Monday to Friday.
NHS BaNES, Swindon and Wiltshire Clinical Commissioning Group
From 1 February 2021:
Email: scwcsu.palscomplaints@nhs.net
Telephone: 0300 200 8844
Wiltshire Health and Care
Wiltshire Health and Care PALS Team
Room 2060
Chippenham Community Hospital
Rowden Hill
Chippenham
SN12 2AJ
Email: pals.wiltshirehealthandcare@nhs.net
Telephone: 0300 1237797
Opening hours: The Wiltshire Health and Care PALS service line can be accessed 24 hours a day, 7 days a week. All messages will be listened to and acknowledged within the next working day.
Mental health services
Patient Advice and Liaison Service (PALS)
Avon and Wiltshire Mental Health Partnership NHS Trust
Bath NHS House
Newbridge Hill
Bath
BA1 3QE
Email: awp.complaints@nhs.net
Telephone: PALS - 01225 362900 or Complaints - 01225 352877
Freephone: 0800 073 1778
Social care services
Customer Complaints Team
County Hall
Bythesea Road
Trowbridge
BA14 8JN
Email: complaints@wiltshire.gov.uk
Telephone: 01225 718400
Opening hours: 9am-5pm Monday to Friday.
If you are not happy with their response
If you have reached the end of the complaints process and are not happy with the organisation's final decision, you can complain to the Parlimentary and Health Ombudsman or the Local Government and Social Care Ombudsman.
