Key contacts for making a complaint

Advice and Information – 4 March 2019

Who to contact should you wish to raise a concern or make a formal complaint about an NHS, Clinical Commissioning Group or Wiltshire Council service.
woman with mobile phone

Health service contacts

Great Western Hospital

Patient Advice and Liaison Service (PALS)
Great Western Hospitals NHS Foundation Trust
Marlborough Road
Swindon
SN3 6BB 

Email: gwh.pals@nhs.net
Telephone: 01793 604031
Opening hours: 9am-5pm Monday-Friday. 

Royal United Hospital

Patient Advice and Liaison Service (PALS)
Royal United Hospitals Bath NHS Foundation Trust 
Combe Park 
Bath 
BA1 3NG

Email: ruh-tr.PALS@nhs.net
Telephone: 01225 825656 and 01225 826319
Opening hours: 10am-3pm Monday to Friday. 

Salisbury District Hospital

Customer Care Team
Salisbury District Hospital
Salisbury
SP2 8BJ

Email: customercare@salisbury.nhs.uk
Telephone: 0800 374 208
Opening hours: 8.30am-4.30pm Monday to Friday. 

NHS Wiltshire Clinical Commissioning Group

Complaints and PALS Manager
NHS Wiltshire Clinical Commissioning Group
Southgate House
Pans Lane
Devizes
SN10 5EQ

Email: WCCG.complaintsandpals@nhs.net
Telephone: 0300 123 2103
Opening hours: 9am-5pm Monday to Friday. 

Wiltshire Health and Care 

Wiltshire Health and Care PALS Team
Room 2060
Chippenham Community Hospital
Rowden Hill
Chippenham
SN12 2AJ

Email: pals.wiltshirehealthandcare@nhs.net
Telephone: 0300 1237797
Opening hours: The Wiltshire Health and Care PALS service line can be accessed 24 hours a day, 7 days a week. All messages will be listened to and acknowledged within the next working day.

Mental health services

Patient Advice and Liaison Service (PALS)
Avon and Wiltshire Mental Health Partnership NHS Trust
Bath NHS House
Newbridge Hill
Bath
BA1 3QE

Email: awp.complaints@nhs.net
Telephone: PALS - 01225 362900 or Complaints - 01225 352877 
Freephone: 0800 073 1778

Social care services

Customer Complaints Team
County Hall
Bythesea Road
Trowbridge
BA14 8JN

Email: complaints@wiltshire.gov.uk
Telephone: 01225 718400
Opening hours: 9am-5pm Monday to Friday. 

If you are not happy with their response

If you have reached the end of the complaints process and are not happy with the organisation's final decision, you can complain to the Parlimentary and Health Ombudsman or the Local Government and Social Care Ombudsman. 

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